Frequently Asked Questions

How to track an order

Dashboard > My Orders > Tracking number / track order button

How to cancel an order

Please write in to info@stokk.my with your order number, name, phone number and reason for cancelling

Do you allow exchanges and returns?

No returns or exchanges are permissible once products have been shipped out. If a product is deemed faulty, please contact info@stokk.my within 7 days of receiving the product with the order number, name, phone number, pictures of the faulty product and whether you want an exchange or a refund. The Stokk team will generate a shipping label for the customer to ship the damaged product back to us. We will then inspect the damaged product to ensure it qualifies for an exchange or a refund.

Track Returns

Returns can be tracked at https://www.pgeon.delivery/track-parcel with the shipping label given for that particular return order.

Return Processing Time

The return label should be generated within a week from contacting the customer service team. The outcome of a return case should be finalised within 2 weeks of the case opening.

Return Policy

Items sold are non-refundable and non-returnable unless they arrive damaged.

Product Authenticity

All vendors selling items on Stokk have been verified for authenticity and match the guidelines set out by Stokk. If you happen to purchase an item which does not arrive as advertised, please contact info@stokk.my.

How to become a Stokk Vendor

Please fill up and submit the form at here. The team at Stokk will be in contact with you within 5 working days to assess if our platform is a strong fit with your brand.

Who are the Partner Brands on Stokk?

Stokk’s Partner Brands are independent sellers with their own brands. The brands at Stokk are a curated list of local artisanal vendors that we believe you’ll love. Most importantly, every item listed and sold on Stokk has a touch of Malaysian DNA in it.

What is Stokk?

Stokk is a platform that lets you shop unique Malaysian brands in one place. The idea is to shine the spotlight on brands which we believe deserve your attention. Whether as a gift to yourself or your loved ones, we’ve got something special for everyone – so start browsing!