How to track an order
Dashboard > My Orders > Tracking number / track order button
How to cancel an order
Please write in to email@example.com with your order number, name, phone number and reason for cancelling
Do you allow exchanges and returns?
No returns or exchanges are permissible once products have been shipped out. If a product is deemed faulty, please contact firstname.lastname@example.org within 7 days of receiving the product with the order number, name, phone number, pictures of the faulty product and whether you want an exchange or a refund. The Stokk team will generate a shipping label for the customer to ship the damaged product back to us. We will then inspect the damaged product to ensure it qualifies for an exchange or a refund.
Returns can be tracked at https://www.pgeon.delivery/track-parcel with the shipping label given for that particular return order.
Return Processing Time
The return label should be generated within a week from contacting the customer service team. The outcome of a return case should be finalised within 2 weeks of the case opening.
Items sold are non-refundable and non-returnable unless they arrive damaged.
All vendors selling items on Stokk have been verified for authenticity and match the guidelines set out by Stokk. If you happen to purchase an item which does not arrive as advertised, please contact email@example.com.
How to become a Stokk Vendor
Please fill up and submit the form at here. The team at Stokk will be in contact with you within 5 working days to assess if our platform is a strong fit with your brand.
Who are the Partner Brands on Stokk?
Stokk’s Partner Brands are independent sellers with their own brands. The brands at Stokk are a curated list of local artisanal vendors that we believe you’ll love. Most importantly, every item listed and sold on Stokk has a touch of Malaysian DNA in it.
What is Stokk?
Stokk is a platform that lets you shop unique Malaysian brands in one place. The idea is to shine the spotlight on brands which we believe deserve your attention. Whether as a gift to yourself or your loved ones, we’ve got something special for everyone – so start browsing!